Eurocontrol, the controlling centre for the European airspace,
goes for excellence out of the nature of its activities.
Air-traffic safety cannot tolerate any indulgence - Eurocontrol
shuns mediocrity with its suppliers.
So, the choice of Eurest as new food service supplier was not a
total surprise. A coincidence? Neither, since quality
and excellence are not obtained overnight. They are the result of
continuous efforts, study of techniques and working models,
applying and correcting them throughout the complete organisation,
every day again.
Eurocontrol was searching a partner combining communication,
innovation and constancy.
Quality: both the service as the products must present a
constant quality.
Communication: between caterer and client, but also between
caterer and consumer. The consumer visiting regularly the same
restaurant (an evidence for a staff restaurant) expects to be
informed and surprised. The challenge of Eurest consists in
providing adequate information about dishes and products as well as
proposing themes and novelties to animate the restaurant. Healthy
food and an ecological and responsible management of food are of
course also points of interest in a modern catering
organisation.
The Eurest team, counting 23 persons, takes care of all food
service questions. There is the free flow restaurant offering a
wide variety of hot and cold preparations at lunch time. The
sandwich bar opens up in the morning and assures seven days a week
breakfast as well as lunch and evening dishes. The coffee bar
offers delicious hot drinks for breaks. Eurest also provides for
all catering services in meeting rooms. Special arrangements are
worked out for cocktails and receptions or international
encounters.
The challenge Eurest stands for is assuring a maximum of quality
and service within the stipulated budget. Gaining the fidelity of
the consumer by offering a constant quality and impeccable service
is a priority objective. The 500 guests dining daily in the
restaurant and the 250 visitors of the sandwich bar are the best
reference to convince the other staff of the 1300 employed by
Eurocontrol, to come and taste the Eurest quality!
IG - 2011 April 15th
